Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the website, platform, and services provided by Golfa Labs Ltd (“Golfa”, “we”, “us”, or “our”).

By accessing or using golfa.co (the “Service”), you confirm that you:

• have read and understood these Terms
• agree to be legally bound by them
• will comply with all applicable laws and regulations

If you do not agree, you must not access or use the Service.

We may amend these Terms at any time. Updated Terms will be posted on this page with a revised “Last updated” date. Continued use of the Service constitutes acceptance.

2. Nature of the Service

Golfa provides a technology platform that enables users to discover, compare, and book golf-related services offered by independent third parties (“Providers”), including:

• golf clubs
• golf coaches
• instructors
• related service providers

Golfa acts solely as a neutral intermediary marketplace.

Golfa:

• does not own, operate, or control any golf facility
• does not employ or contract Providers
• does not supervise, direct, or guarantee Providers
• is not a party to any agreement between users and Providers

All bookings form a direct contractual relationship between you and the Provider.

3. No Endorsement or Warranty of Providers

Golfa does not:

• endorse, recommend, or guarantee any Provider
• verify qualifications, certifications, or insurance of Providers
• guarantee availability, quality, safety, legality, or suitability of services

Any ratings, reviews, or descriptions are:

• provided for informational purposes only
• not verified by Golfa

You acknowledge that:

• you are solely responsible for evaluating Providers
• you engage Providers at your own risk

4. Eligibility

You must:

• be at least 18 years old
• have legal capacity to enter into contracts

By using the Service, you confirm that you meet these requirements.

We reserve the right to:

• refuse access
• suspend or terminate accounts

at our sole discretion.

5. Account Registration and Security

You agree to:

• provide accurate, current, and complete information
• keep your login credentials secure
• promptly notify us of unauthorised access

You are fully responsible for:

• all activity under your account
• any actions taken using your credentials

Golfa is not liable for any loss resulting from unauthorised account use.

6. User Conduct

You agree not to:

• misuse or interfere with the Service
• attempt to hack, disrupt, or reverse engineer systems
• scrape, extract, or copy platform data
• bypass security measures
• submit false or misleading information
• harass, abuse, or harm Providers or other users

We may:

• suspend or terminate accounts
• remove content
• take legal action

without notice.

7. Bookings and Contracts

When you make a booking:

• you enter into a direct contract with the Provider
• you agree to the Provider’s terms and conditions

Golfa’s role is strictly limited to:

• facilitating discovery
• enabling booking
• processing payments where applicable

Golfa is not responsible for:

• fulfilment of services
• cancellations or delays
• Provider conduct
• disputes between you and the Provider

8. Pricing and Payments

Prices are set by Providers and may change at any time.

Payments may be:

• processed by Golfa acting as a limited payment collection agent for Providers, or
• collected directly by Providers

Where Golfa processes payments:

• we do so on behalf of the Provider
• payment to us discharges your obligation to the Provider

We are not responsible for:

• pricing errors
• additional charges imposed by Providers

9. Cancellations and Refunds

9.1 Golf lessons booked through Golfa

When you book a golf lesson with a coach through Golfa (including when you pay online or use a multi-lesson package purchased through Golfa), the following rules apply to your booking and form part of your agreement with us and the coach.

Cancellation and lesson credit

If you cancel 48+ hours before your lesson, you receive 100% of what you paid online as lesson credit with the same coach. If you cancel between 24 and 48 hours before, you receive 50% as credit. If you cancel under 24 hours before, or if you don’t show up, no credit is issued. Credits must be used within 60 days.

Expiry of lesson credit

Lesson credit is not cash. It is a right to apply an amount toward a future lesson booked through Golfa with the same coach, before the credit expiry date we show you.

If you do not use your lesson credit before it expires, any unused credit lapses. You will not be entitled to a cash refund for expired or unused lesson credit.

Coaches are paid for lessons delivered in accordance with Golfa’s arrangements with coaches (including when a lesson is completed as required for payout). Expiry of lesson credit does not create a payment to a coach for a lesson that did not take place.

Rescheduling

You can use one free reschedule per lesson, as long as you’re still more than 48 hours before the original start time. After that, you can’t reschedule in the app — you can cancel for credit instead (see cancellation rules).

Lesson packages

Lesson packages are non-refundable (no cash refund for the package you bought). You can cancel a lesson booked from your package in the app — that lesson is returned to your package so you can book another time with the same coach. Rescheduling a package lesson in the app isn’t available; contact your coach or Golfa support if you need help.

9.2 Other bookings and services

For services other than golf lessons as described in section 9.1, cancellation and refund policies are:

• determined solely by the Provider
• displayed at the point of booking

Golfa:

• does not guarantee refunds
• is not responsible for enforcing Provider policies
• has no obligation to mediate disputes

Any refund is at the sole discretion of the Provider.

10. Disputes Between Users and Providers

Any dispute regarding:

• service quality
• cancellations
• conduct
• refunds

must be resolved directly with the Provider.

Golfa:

• has no liability for disputes
• is not obligated to intervene
• may provide assistance at its discretion only

11. Assumption of Risk

Golf and related activities involve inherent risks.

By booking through the Service, you acknowledge and accept:

• risk of injury
• risk of property damage
• risk associated with outdoor environments and equipment

You voluntarily assume all such risks.

Golfa is not responsible for:

• injuries
• accidents
• losses

arising from participation.

12. Limitation of Liability

To the fullest extent permitted by law:

Golfa shall not be liable for:

• indirect, incidental, or consequential damages
• loss of profits, revenue, business, or goodwill
• loss or corruption of data
• personal injury or death (except where required by law)
• actions, omissions, or negligence of Providers

Our total aggregate liability shall not exceed: the total amount paid by you to Golfa in the 12 months preceding the claim.

13. Exclusion of Warranties

The Service is provided “as is” and “as available”.

Golfa makes no warranties regarding:

• availability or uptime
• accuracy of information
• reliability of Providers
• suitability for any purpose

We disclaim all implied warranties, including:

• merchantability
• fitness for a particular purpose
• non-infringement

14. Indemnification

You agree to indemnify and hold harmless Golfa, its directors, employees, and affiliates from any claims, damages, liabilities, or expenses arising from:

• your use of the Service
• your breach of these Terms
• your interactions with Providers
• any injury, loss, or damage resulting from booked activities

15. Intellectual Property

All intellectual property in the Service is owned by Golfa or its licensors.

You may not:

• copy
• reproduce
• distribute
• modify
• create derivative works

without prior written consent.

16. Third-Party Content and Links

The Service may include third-party content or links.

Golfa:

• does not control third-party services
• is not responsible for their content or policies

Use of third-party services is at your own risk.

17. Suspension and Termination

We may:

• suspend or terminate access
• remove accounts or content

at any time, without notice, for any reason.

Upon termination:

• your right to use the Service ceases immediately

18. Force Majeure

Golfa shall not be liable for any failure or delay caused by events beyond our control, including:

• natural disasters
• strikes
• pandemics
• system failures
• government actions

19. Entire Agreement

These Terms constitute the entire agreement between you and Golfa regarding the Service.

20. Severability

If any provision is found invalid, the remaining provisions remain in full effect.

21. Governing Law

These Terms are governed by the laws of England and Wales.

22. Jurisdiction

You agree that any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Contact

For any questions: support@golfa.co